KẾT LUẬN, HẠN CHẾ VÀ KHUYẾN NGHỊ

theo V, tri cong viec. Thong qua luan van nay. chung toi gidi thieu giai phap phan tich nhu

cau dao tao dua theo khung nang luc va chi ti^t khung nang luc cho can bo. cong chuc voi

hy vpng se ho trg huyen Luc Nam. tinh B4C Giang xay dung cac chuong trinh dao tao

hang nam dung vai nhu cau thuc t4. Cu the. thong qua phan tich "khoang tr6ng nang luc gaps analysis", cac nha quan ly cong tac dao tao se nhan dien dugc nhu ciu dao tao. tu do

to chirc dao tao hoac dat hang d6i tac ben ngoai cung cAp khoa dao tao phu hgp.

San pham nghien ciiu trong luan N an nay la khung nang luc cho can bo. cong chuc

huyen Luc Nam. tinh Bac Giang phuc vu cai each hanh chinh va quy tnnh huong ddn phan

tich nhu edu dao tao dua tren nang lire.



5.2. Han che ciia de tai nghien ciru

Vi chua C nhieu nghien cuu vl nang lire can bg. cong chuc 6 Viet Nam. chiing toi

O

da tim hieu. nghien cuu vd tham khao khung nang lire ciia Vuong Quoc Anh dl du thao

khung nang lire cho huyen Luc Nam. tinh Bdc Giang. Ban du thao nay eo tbi chua dap ung

dung yeu cdu thuc te vi su khac biet vi van hoa. boi canh. chiln luge phat trien kinh tl - xa

hoi \'a nen tdng nang lire can bg hien thoi giua khu \uc cong ciia Vuong Quoc Anh va

huyen Lue Nam. tinh Bac Giang.

Ngoai ra, chiing toi moi ehi xa\ dung dugc ehudn nang lire cho cap lanh daoquan

ly va cap can bg vd chua xdy dung dugc ehudn nang lire theo \ i tri cong viec. do do cac

khoa ddo tao de xudt eo the chua dap ung bet yeu cdu hien tai.

Vi gioi ban thoi gian \'d kinh nghiem nghien eiru. ehiing toi chua the mo rpng

nghien cuu ra cae huyen khac ciia tinh Bac Giang. cung chua lien hanh nghien eiru khung

nang lire cho can bg thugc ngdnh dgc. tuc Id tu cdp so xuong edp phong.



5.3. Khuyen nghi

Viec ddo tao. b6i duong can bg. cong chuc cdn theo 4 buoc co ban la; (1) xdc djnh

nhu cau dao tao, b6i duong cdn bg. cong chuc: (2) lap ke hoach ddo tao. boi duong can bg.

cong chuc; (3) thue hien kl hoach ddo tao. boi duong cdn bg. cong chuc va (4) danh gia

kit qua dao tao. ho\ duong can bg. cong ehire. Tu> nhien eo mot loat ede yeu to lien quan

vd anh huong true tilp din quy trinh ndy nhu the che. ngan sach ddo tao. boi duong can bg.

cong chuc. chdt Imrng giang vien. nang lire to chuc ddo tao. boi duong cdn bg. cong chuc.

CO so vat ehdt. cung nhu nang lire \d dgng lire hgc tap eua can bg, cong chuc. Xdc dinh

nhu cdu dao tao. bm duong can bg. cong chuc la buoc eo ban. quan trgng de xdc dinh xem

can bg, cong chuc cdn dugc ddo tao. boi duong cai gi, loai nang luc nao.



26



Nhu vay, neu can bg, cong chuc co nang luc lam viec hien tai t6t. cao hon hoac

bang muc do nang luc cdn co cho vj tri cong viec cua hg thi khong cdn dugc ddo tao. b6i

duong. Tuc la ehi khi tim ra dugc khodng trdng nang lire, can bg phu trach cong tac ddo

tao tai huyen Lue Nam moi thilt kl dugc chuong trinh dao tao. b6i duong can bg. cong

chuc phu hop.

Ngodi ra. de tao dgng lue cho can bg. cong chuc. cdn kit hgp giai phap nang cao

chdt lugng ddo tao voi xdy dung va triln khai he thdng danh gia va dai ngg nhdn su. cu ihl

la tien hdnh danh gia ket qud ddo tao vd hieu qud cong viec sau khi tham gia khoa dao tao

lam eo so thuc hien khen thuong.

Ve du dinh nghien cuu trong thoi gian toi. chiing toi se dua tren kit qua dp dung

thue tien de edi tien nhung ngi dung chua phii hgp voi yeu cdu thuc tl. vi khoi ddu chiing

toi dp dung khung nang lire ciia mot quoc gia phat triln la Vuong Qu6c Anh. nen se nay

sinh nhieu ban che. chua phii hgp trong qua trinh dp dung thuc te.

Ngodi ra. chiing toi du dinh se di sdu nghien cuu mo hinh danh gid hieu qua trong

va sau ddo tao. cung nhu sir hdi long ciia nguoi hgc. Vi cac san pham va dc xudt trong

nghien cuu nay chi hucVng toi ndng cao nang luc can bg. cong chuc de day manh cai each

hanh chinh nen chiing toi du dinh se xdy dung them khung nang lire phuc vu quan ly dieu

hanh va cung cdp dich vu hanh chinh cong cho nguoi ddn.



27



TAI LIEU T H A M K H A O



DtgZ 9 ^ 0 ! . ' ' ' ' ' ^ ' ° ' " ' ' ' ' ' ' ^ ^"'^"'^^ '^^^y' ^^'^'-^^ ^"^--^ ^^-^-^

Brinkerhoff. (1986). Expanding Needs Analysis. Training a.d Developn,ent. 64-65.

TfjLT'^^^^^^^^^^^



' ' " ^ ^ ^ ' " ^ " ^ ^" ^^^ P"^'^^ S - - ^ E - P - Vanafons



Hood. (2004). Competency. Bureaucracy, and Public Management Reform- A

Comparative Analysis. Governance: An International .lournal of Policy. Administration

andInstituliun.'i

.3]3-333.

Horton. (2000). Introduction-the competency movement: its origins and impact on the

public sector. Int. ./ Public Sector Manage . 306-318.

LW. R. (2001). Human Resource Management. Boston: Irvvin McGraw-Hill.

Mansfield. (1989). Competence andstandard.s. Routledge.: Sussex.

Noe, R. A. (2000). Organizational Behavior . Hardco\cr.

Poon. Yeow & Do. Xuan Trucmg (2007) Quan ly cong chirc tai Viet Nam: Fhach thuc va

Con duong phia truoe. Bao cao chuan bi cho Ngan hang phat trien Chau .\. tai lieu khong

dugc cong bo

Rothwell. (2004). Mapping your future: Putting new competencies to work for you.

Training and Development, 94-102.

Swist. .1. (2002). Conducting a Training Needs Assessment antxi.comdmxmi30.htm

106.



. 96-



Dich \ u dan su Vuoniz Ouoc .Anh (2011). Khune nanu luc dich \u dan su. Co tai

hltp://vwvw.civilser\'ice.gov.uk/\\p-eontenL/uploads/2012/07/Civil-Ser\ice-CompeteneyFramework-.Iuly-2012.pdf



P H I ; LIJC

Phu luc I: Khung ndng luc dich vu ddn



su cua Vuorng Quoc Anh



Oft n djnh hur&ng

C4i nhin tong quit



Thay doi vA cai ti^n

Dira ra cac quyet djnh hi?u qua



K e l qua th^c hi^n

D^t di/(?c hr^u qua cao ve

h ^ tac cong - tu

Dgt di/grc hJQu aua cao ve

k i n h te

Quan ly djch vy c6 chat

lutpmg

Th\rc hi^n diing lien dp



Cac c i i i r j cua

djch vy dan s\f



Khuyen khtch mpi

ni^irai

Lanh d^o v i giao ti^p

Cpng tic va phoi h(7p

Xay dyng n4ng l^rc cho



tai ca



\



Khung nay bao gom 10 nang luc. Duoi day la danh sach tat ca cac n^ng luc voi mpt

ban torn tat ve moi loai.

Nhom chien lir^c - Dat djnh hirdng

/. Cdi nhin tdng qudt

"Cai nhin tong quat" la co hieu biet va ki^n thue sau s4c ve vai tro cua ban phu hcrp

va ho trg cac muc tieu ciia to chuc va rong hon la cac nhu du cua khu vuc cong nhu th^

nao. Doi voi tat ca cac nhan vien, viec nay nh4m tap trung su dong gop eua ban vao cac

hoat dong nham dap ung cae muc tieu cua djch vu dan su va dua ra cac gia tri Ion hon. 0

cac cap cao hon, do la viec ra soat cac boi canh chinh trj va xem xet cac anh huong Ion hon

de phat trien cac chien luge dai han co the toi da hoa cac co hoi de tang them gia tri eho

cac nhan vien va ho trg su tang truong ve kinh te va tang truong ben vung.

2. Thay doi vd cdi tien

Nhung nguoi hieu quc^ trong Imh vuc nay la nhixng nguoi nhiet tinh, sang tao va

luon tim kiem nhung co hoi de tao ra thay doi hieu qua. Doi voi tat ca cac nhan \ ien, do la

tinh each coi mo voi thay doi, de xuat cac y kien de cai tien each thuc thuc hien cong viec,

lam vi^c mgt each thong minh hon va co trgng tam hon. Ci cac cap lanh dao cao cap, do la

each tao ra va dong gop vao mgt nen v^n hoa sang tao cho phep mgi nguoi xem xet va

quan ly nii ro. Th\rc hien nhi^m vu nay tot dong nghfa voi viec luon luon tim kiem cae

phuong phap de cai thien viec thuc hien chinh sach va xay dung mot dich vu dan su trtme



^^ch. linh h o „ va „h,e, Unh hon. Dii„ nay cOng c6 nghla ,a On d,ng nhC^g n,6 Wnh ,h.c

h.en ,hay ,he bao gom cac h.ong ,iip can s6 va huong nip can chung khi co , h i

3. Dua ra cac quyet dinh hieu qua

Su hieu qua trong linh vue nay nghla la khaeh quan. su dung nhung phan doan

bang c h ^ g . kien ,hCc hop ,y dl cung cip nhung loi khuyen chinh xac, co chuven m6n va

chuyen nghi«p. Doi voi , i , ca cac nhan vien. dieu nay co nghla la dua ra „hun= v k i k ro

rang, dat ra cae uu tien. phan tich va su dung chung cu de danh gia cac lua chon tnroc khi

dua ra nhung quyet dinh hgp ly. D6i vo. lanh dao cip cao. cac lanh dao se dua ra cac chi6n

luoe dua tren chung cu. danh gia cae phuong an. anh huong. ngu> eo va giai phap. Ho se

huong d6n t6i da hoa hieu qua. d6ng thoi giam thieu rui ro va can bang cac xem xet v^ mat

xa hoi. chinh tri. tai chinh. kinh t6 va moi truong nham tao ra cac kk qua b^n vung.

Nhom con ngu&i -Thu hiit con ngirdi

4. Ldnh dao vd giao tiep

Doi voi tat ea cac dp do. hieu qua trong ITnh \'uc nay la lanh dao true tiep. giao

tiep ro rang, thuyet phuc va nhiet tinh. Viec nay nh4m ho trg cac nguyen tdc v^ cong bang

ve CO hoi doi voi tat ca mgi nguoi va ap dung eho nhi(}u doi tucmg nguoi dan. D6i voi lanh

dao cap cao. \'iee nay nham xac dinh mgt dinh hucrng ro rang \ a xim nhin thuyCn phuc:

quan ly \'a thu hiit mgi nguoi voi tinh chan thuc va chinh true, va nang cao danh tieng cua

phong ban va dich vu dan sir.

5. Cong tdc vd phoi h(rp

Nhung nguoi eo ky nang ve Imh vuc nay se tao ra \'a du\ tri cac moi quan he cong

viec tich cue. chuyen nghiep va tin cay \ oi nhieu loai nguoi ca ben trong va ben ngoai kliu

vuc djch \ u dan sir de ho trg eho cong viec. 0 tat ea cac cap. ITnh \uc na\ doi hoi lam \iec

mgt each hgp tac. chia se thong tin \'a xay dung cac moi quan he mang tinh ho trg va nhiet

tinh voi dong nghiep. nhung nguoi lien quan dong thoi co niem tin de thaeh thu cac gia

thiet. Doi voi cae lanh dao cap cao, viec nay nham thuc hien cac mue dich cong viec thong

qua mot moi trucmg khong gidi han. khuyen khich su cong tac va xay dung cac moi quan

he doi tiic hieu qua bao gom moi quan he vox cac bg truong.

6. Xdy dung ndng lire cho tat ca moi ngirdi

Hieu qua trong ITnh \uc nay la chii trgng manh me vao \iec hoc tap khong ngung

d6i voi ban than mot ca nhan, nhijmg nguoi khac \ a toan bg to chuc. Doi \'oi tat ca cac

nhan vien do la thai do mo doi \di \iec hgc tap. du> tri \a phat trien \on kien thuc va ky

nang hien co. Doi \'cVi lanh dao cap cao, do la su quan ly thong minh va bao dam su pha

tron uiua cae kha nang \'a ky nang dugc xac dinh va phat trien de dap ung nhu cau kinh



doanh hien tai va trong tuong lai. Viec nay cung co nghTa latao ra mot n^n van hoa hgc hoi

va tri thuc trong toan bg t6 chiic va thong bao v^ cac k^ hoach va cac thav doi trone tuong

lai.

Nhom thirc hien cong viec - Dua ra ede liit qud

7. Dgt duac hieu qua cao hap tdc cong tu

Hieu qua trong ITnh vuc nay la duy tri trong tam ve kinh t^ dai han trong xk ca cac

boat dgng. Doi vdi xk ca mgi nguoi. do la co mgt quan niem v^ thuong mai. tai chmh va

ben vung de bao dam rang t4t ca cac boat dgng va dich vu dang tao ra gia tri gia tang va

kich thich tang truong kinh xk Doi vdi cac lanh dao cAp cao. viec nay nham xac dinh cac

van de ve kinh te. thi truong va khaeh hang va su dung nhirng yeu t6 nay nhim thuc dav

cac mo hinh kinh doanh sang tao. cac m6i quan he d6i tac thuong mai va cac thoa thuan

nham mang lai gia tri Idn nhat: va bao dam ki§m soat thuong mai chat che vc tai chinh.

nguon luc va hgp dong de dap ung cae uu tien ehiCn luge.

8. Dgt duac hieu qua cao ve kinh te

Tao ra hieu qua cao ve kinh te trong vice su dung hieu qua va tiet kiem cac khoan

thue dugc dong gop eho viec thuc hien cac dich \u cong. Doi \di tat ca cae nhan \ien. viec

nay cd nghTa la tim kiem \ a thuc hien cac giai phap de dat dugc chat lugng va hieu qua cao

nhat vdi chi phi thap nhat. Nhirng nguoi thue hien tot nhiem \u na> thucmg dua ra cac

quylt dinh eua minh dua tren cae thong tin xac thue \a tuan thu cac qu\ trinh \a chmh

sach da ducTC thong qua. thach thuc cac yeu to co kha nang ngan can hieu qua \e mat tien

bae. D6i vdi lanh dao cap cao. nhung nguoi hieu qua luon gin giu mot nen van hoa \e gia

tri d6ng tiln trong pham \ i ITnh vuc va chuc nang ciia ho. He;) lam \ iec nuM each hop tac

bat chAp bien gidi dk bam dao ring dich vu dan su co the dat duac cac ket qua chien luge

vdi cac nguon lire san co.

9. Oudn Iv dich vu co chdt hrang

Hieu qua trong khu \ u c nay co nghTa la dugc to chuc nham thue hien cac muc tieu

dich \ u va no luc cai thien chk lugng dich \ u. xem xet nhu eau va yeu cau da dang cua

khaeh hang. Nhung nguoi nay thucmg lap kl hoach. ic^ chuc \ a siip xep thoi gian va hoat

dcmg cua hg mot each hieu qua nham cung cap cae dich vu hieu qua va co gia tri cao. ap

dung cae hucmg tilp can vl quan ly chuong trinh va du an de ho trg viec thuc hien dich \ u.

D6i vdi lanh dao dp cao. vice na\ nham tao ra mcM mc'^i trucmg de thue hien nhiem vu mpt

each xuat s^c va tao ra cac mb hinh thich hcrp \a hieu qua nhat ve mSt chi phi doi vdi cac

dich vu cong.



10. Thuc hien dung tiin do

Hieu qua trong ITnh vuc nay la tap trung vao thuc hien cong viec dung thoi han vdi

trach nhiem va kha nang giai trinh cho cac kit qua co chdt lugng. D6i vdi tit ca cac nhan

vien, viec nay la thuc hien cac cong viec hudng tdi cac muc tieu va hoat dong da dugc

dong thuan va xu ly cac thach thue mgt each nhiet tinh va co tinh xay dung. D6i vdi cac

lanh dao cap cao. viec nay nham xay dung mgt nen van hoa thuc hien cong viec dua ra cac

ket qua vdi mgt trgng tam vung chac co uu tien va xu ly cac van de lien quan den \ iec thuc

hien cong viec mgt each kien quyet. cong bang va nhanh chong. LTnh vuc nay ciing lien

quan den cac lanh dao trong viec chii trgng va tap trung nang lugng thuc day cac boat dong

thong qua nhijng nguoi khac va khuyen khich nhan vien thuc hien cong viec mot each hieu

qua trong suot cac thoi ky co nhung thay doi va thach thiic.



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